LESSON 5: Real World Scenarios

Scenario 1: Quiet Request

A customer approaches the bar and quietly asks:
“Is Angela working tonight?”

Correct Action

• Recognise this as a request for help
• Respond calmly
• Move them to a safe area

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Scenario 2: Distressed Individual

A person appears upset and asks for Angela while looking behind them repeatedly.

Correct Action

• Act immediately
• Remove them from the situation
• Alert supervisor

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Scenario 3: Potential Threat Nearby

You suspect the person causing concern is close by.

Correct Action

• Keep interaction discreet
• Do not alert the other person
• Move the individual safely

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Scenario 4: Unclear Situation

Someone asks for Angela but seems unsure or nervous.

Correct Action

• Still treat it as genuine
• Offer help and support
• Move them to a safer space