Lesson 3.2: Timesheets and Payment

Get Paid — On Time, Every Time

You work hard — and you deserve to be paid properly and on time. But that only happens if you sign in and out correctly and submit your shift info on time.

This lesson explains how to use the C247 app, when you get paid, and what happens if you miss a step.

Signing In and Out Using the C247 App

Many shifts now require you to sign in and out using the C247 app. This replaces paper timesheets and helps keep everything accurate.

Here’s how to do it:

  1. Open the C247 app
  2. Tap ‘Schedule’
  3. Find the shift you are working
  4. Tap on the shift
  5. Press ‘Book On’ when you arrive
  6. At the end of your shift, tap the same shift and press ‘Book Off’

✅ If you forget to book off, your hours might not be recorded correctly and your pay could be delayed.

When Do I Get Paid?

Frontline staff are paid weekly on Fridays, as long as:

  • You’ve booked on and off in the C247 app
  • Your shift was confirmed and completed

Office staff may be on a different payroll cycle depending on their contract or agreement.

Common Mistakes to Avoid

  • Forgetting to book on/off in the app
  • Booking the wrong shift or wrong times
  • Assuming the system will “remember” you were there
  • Messaging about payment with no shift info
  • Leaving it too late to raise an issue

Best Practices

  • Double-check the shift details match what you actually worked
  • Keep your C247 app updated and check for bugs
  • Contact us immediately if the app isn’t working or you miss a booking
  • Never book on for a shift you didn’t attend — the system is monitored

Got a Pay Query?

If you haven’t been paid, or something doesn’t look right:

  1. Check the C247 app to make sure you booked on/off
  2. Make sure you met the deadline
  3. Email info@dimagroup.co.uk with:
    • Your full name
    • The date and location of the shift
    • What you think went wrong

Keep your message polite and clear. We’ll always try to help.