Lesson 3.3: Who to Contact and When
No Runaround – Just the Right Contact First Time
Whether you’re running late, need to cancel a shift, have a problem on-site, or need to chase something up knowing who to contact saves time and keeps everything running smoothly.
This lesson explains who to speak to in different situations, and how to do it properly.
Running Late or Can’t Attend a Shift?
Contact: Your shift coordinator or site contact
Method: WhatsApp or call directly
✅ Do this as soon as you know — not 5 minutes before your shift starts.
✅ Include your full name, shift location, and reason.
Example message:
Hi, it’s Jamie Smith. I’m due at DAFC today at 12:30 but my train has been cancelled. I’m on the next one and should be there by 12:45. I’ll keep you updated.
Something’s Gone Wrong On Shift?
Contact: On-site supervisor or team leader
Method: Speak to them directly or call if needed
Examples:
- Customer incident
- Feeling unsafe
- Missing equipment
- Venue access issues
If you can’t reach them, message your DIMA point of contact straight away.
Pay or Timesheet Problem?
Contact: Payroll team
Method: Email info@dimagroup.co.uk
Always include:
- Your full name
- Shift location and date
- The issue (e.g. “payment missing”, “can’t book off in C247”, etc.)
Be polite, clear, and avoid spamming — we’ll get back to you.
Policy or HR Issue?
Contact: DIMA Office or Line Manager
Method: Email or request a call
This includes:
- Serious concerns or complaints
- Harassment, misconduct, or equality issues
- Time off requests for ongoing roles
Quick Tips
- Don’t message in the WhatsApp group unless it’s relevant to the whole team
- Keep messages professional — even if you’re annoyed or frustrated
- If in doubt, ask — we’ll point you in the right direction