At DIMA Group, we take pride in delivering the highest standards of service by ensuring our team is well trained, professional, and consistently organised. Join our growing business and be part of a dedicated team that values expertise and commitment.

We are currently recruiting SIA Door Supervisors to support venues across Aberdeen. This is an opportunity to join a professional and reliable team focused on maintaining safe, secure, and welcoming environments for both customers and staff.

Purpose of Role

To provide a safe and secure environment for customers, staff, and property by managing entry, monitoring behaviour, and responding to incidents in a professional and customer friendly manner.

Key Responsibilities

• Control entry to the venue, ensuring customers meet age and entry requirements
• Carry out ID checks in line with licensing and venue policy
• Monitor customer behaviour inside and outside the venue to maintain a safe and welcoming atmosphere
• Manage queues effectively to ensure a smooth flow of entry and exit
• De-escalate situations using conflict management techniques
• Respond to incidents, including removing individuals where necessary, in accordance with SIA guidelines and the law
• Liaise with venue management and local authorities where required
• Keep accurate incident and refusal records
• Conduct regular patrols and take a proactive approach to preventing issues
• Provide customer assistance, including directions and general support
• Ensure fire exits remain clear and report any issues to venue management

Requirements

• Valid SIA Door Supervisor Licence (essential)
• Strong communication and interpersonal skills
• Ability to remain calm under pressure
• Professional appearance and attitude
• Understanding of licensing laws and venue entry policies
• Experience in conflict management and customer service (preferred but not essential)
• 5 year checkable work and address history (BS7858 compliant)

Further Information

A minimum hourly rate of £14.40 per hour (comprising a pay rate of £12.85 and indicative holiday pay of £1.55). Holiday pay is indicative as it is accrued at 12.07 percent for every hour worked. If you work at a different rate, the pay and holiday pay will adjust accordingly.

Job Type: Part time
Shift Pattern: Friday and Saturday 20:30 to 03:15 (subject to change based on venue requirements)