At DIMA Group, we take pride in delivering the highest standards of service by ensuring our team is well trained, professional, and consistently organised. Join our growing business and be part of a dedicated team that values expertise and commitment. We are seeking a vigilant and professional Door Supervisor to join our team. The ideal candidate will be responsible for maintaining a safe and secure environment for both staff and patrons. As a Door Supervisor, you will play a crucial role in ensuring compliance with licensing legislation and company policies while providing excellent customer service.

Purpose of Role 

To provide a safe and secure environment for customers, staff, and property by managing entry, monitoring behaviour, and responding to incidents in a professional and customer friendly manner.

Key Responsibilities

• Control entry to the venue, ensuring customers meet age and entry requirements
• Carry out ID checks in line with licensing and venue policy
• Monitor customer behaviour inside and outside the venue to maintain a safe welcoming atmosphere
• De-escalate situations using conflict management techniques
• Respond to incidents, including removing individuals where necessary, in accordance with the law and SIA guidelines
• Liaise with venue management and local authorities (police, licensing officers) as required
• Keep accurate incident and refusal records
• Conduct regular patrols of the venue and have a proactive approach to preventing issues within the venue
• Provide customer assistance, including giving directions to local amenities and or travel
• Ensure fire exits are kept clear and highlighted to the venue

Requirements

• Valid SIA Door Supervisor Licence
• Good communication and interpersonal skills
• Ability to remain calm under pressure
• Professional appearance and attitude
• Understanding of licensing laws and venue entry policies
• Experience in conflict management and customer service (preferred but not essential)
• 5 year checkable work and address history ( BS7858)

Further information

A minimum hourly rate of £14.40 per hour ( comprising a pay rate of £12.85 and indicative holiday pay of £1.55. Holiday pay is indicative because it is accrued at 12.07% for every hour worked. If you work at a different rate the pay and holiday pay will change accordingly.

Job Type: Part-time

Pay: £12.85 per hour

Job Type: Part-time

Venue Postcode: G84 8AS

Shift pattern x 3 staff

Friday 18:00 – 00:15

Saturday 18:00 – 00:15

Transport is not provided, must be able to commute to and from site independently

*Shift pattern may change by request of the venue *

Job Type: Part-time

Work Location: In person