Mission Statement

It is DIMA Group Services mission to provide all our clients with a service that incorporates both professional and personal touch elements to the highest level. We aim to have the best people in the industry to ensure the best advice and service is given to existing and potential clients. Through innovation, continuous improvement and investing in our staff we will achieve and surpass our goals.

Data Protection Policy

We are aware that in today’s world the protection of data and information is fundamental to your
personal security and we have an obligation to ensure the data we capture and store relating to our
staff is respected, used correctly and stored securely.

Please be aware therefore that all data captured and retained by our company is managed in
accordance with the following 8 recognised principles of data protection;

• It will be fairly and lawfully processed
• It will be processed for limited purposes
• It will be adequate, relevant and not excessive
• It will remain accurate and up to date
• It will not be kept for longer than necessary
• It will be processed in line with your rights
• It will be securely captured and retained
• It will not be transferred to other countries without adequate protection

Employees have a right to access and view any data we hold relating to them and we uphold this
right at all times. Access will be made available within 40 days of this request.

Please apply to the office for more information on how to access this information if required.

DIMA Group Services Ltd is registered with the Information of Commissionaires Office and complies
with all relevant legislation and regulation in respect of capturing, retaining and protecting your
data.

Should any staff have any concerns regarding data protection or the practices we utilise please bring
these concerns (in writing wherever possible) to the immediate attention of a Director.

Quality Policy

The quality policy describes the fundamental principles against which we, DIMA Group Services Ltd, operate and which will support the achievement of our objectives, vision and values. We recognise that success in reaching our objectives depends on our ability to create real and perceived value for customers in everything we provide. We also acknowledge that we depend on the people we work with as well as our processes to achieve this.

DIMA Group Services Ltd aims to be recognised as a best in class provider of security services through our management team supporting our people in the delivery of customer service excellence; together with efficient and effective operational processes and an ongoing programme of training and development.

Our success will be measured through the achievement of our quality objectives. And this can best be achieved through the recruitment of highly motivated, customer focused officers, supported by our managers at all levels of the business, and by the recognition that our people are the public face of the business and significantly impact on the customer’s perception of how we operate and the service we deliver. We must therefore ensure that we create an environment that makes DIMA Group Services Ltd a good place to work for all of our employees.

We are committed to comply with all regulatory requirements of security business and we aim to continually improve our security services and measure those at regular intervals.

This policy is a controlled document and shall be reviewed and amended, where applicable, to ensure that it remains relevant to the Company’s business.

Environmental Policy

DIMA Group Services Ltd wishes to ensure their employees that we minimise any negative impact our operations could potentially have on the environment.

Accordingly, our policy is to:

• Always strive to better our performance regarding environmental issues and use the best environmental management practices as part of our business operations.
• Try to minimize our use of resources and to attempt to efficiently use those resources that we must consume.
• Attempt to reduce our carbon footprint to comply with our targeted objectives.
• Responsibly apply the principles of waste reduction, waste reuse and waste recycling as per our waste management practices.
• Try to prevent pollution at our premises and work sites.
• Take environmental issues and energy performance into account in facility purchases, design, refurbishment and management.
• Take environmental issues, including climate change, into account when buying services and goods.
• Obey all applicable environmental laws and regulations.

The company monitors progress on these goals, seeks feedback from employees and customers on these issues, and informs employees about the importance of environmental issues. We work with our employees, service partners, landlords and their agents and customers to improve our performance on environmental issues. We take sustainability and other environmental issues into account when providing security services.

Human Rights Policy

This global Human Rights Policy applies to all DIMA Group Services employees, those doing business with, or for, DIMA Group Services and others who may act on DIMA Group Services’ behalf. This policy applies to all DIMA Group Services venue locations, Head Office and wherever DIMA Group Services business is conducted.

DIMA Group Services’ commitments

DIMA Group Services is committed to human rights in the workplace. This commitment includes respecting the dignity and worth of all employees, encouraging all employees to reach their full potential and providing equal opportunities to all employees. DIMA Group Services is an equal opportunity employer and recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to any legally protected status. In addition, DIMA Group Services:

• Recognizes its responsibilities with regards to workplace health and safety, employee privacy and freedom of association;
• Prohibits the use of forced labour and child labour;
  Does not tolerate any form of harassment or discrimination; and
• Works to ensure compliance with applicable labour and employment laws, including those regulating wages and hours.

DIMA Group Services is committed to a diverse workplace. Our teams are composed of individuals from different geographies, cultures, ethnicities, religions, races, genders, sexual orientations, abilities and generations. We are committed to fostering diversity, inclusion and engagement across all aspects of our business. We are also committed to integrity and operating at the highest ethical standards.

Our shared responsibility

All employees are responsible for ensuring compliance with this policy. Employees are encouraged to raise any concerns with their manager. DIMA Group Services will investigate any alleged violations of this policy and take appropriate corrective action, as necessary. Furthermore, we will regularly monitor our human rights commitments to ensure that we are continuously promoting human rights within the communities in which we operate.