LESSON 3: De escalation Techniques

Core Principles

• Stay calm
• Speak clearly
• Use simple language
• Do not match aggression

Communication Tips

• Keep your voice steady
• Use non threatening body language
• Give clear instructions
• Allow the person to speak

What to Avoid

• Arguing
• Raising your voice
• Being dismissive
• Using aggressive language

Example Response

“I understand, but I need you to follow this instruction.”