LESSON 4: Refusing Entry

When to Refuse Entry

• No ID provided
• Invalid ID
• Suspicious ID

How to Refuse Professionally

• Stay calm
• Be polite
• Be clear
• Do not argue

Example Scripts

Asking for ID
“Can I please see some ID? We operate Challenge 25.”

Refusing Entry
“Sorry, without valid ID I can’t allow entry tonight.”

Important

You are allowed to refuse entry.
Always remain professional.