LESSON 5: Real World Scenarios

Scenario 1: No ID but Confident

A customer approaches the door.
They look around 20 years old but confidently say they are 19.
They do not have ID and say:

“I come here all the time, just let me in.”

The customer is relying on confidence to avoid being checked.

Confidence does not equal age.
Letting them in could result in underage entry and risk the venue licence.

“Sorry, we operate Challenge 25. Without valid ID I can’t allow entry tonight.”

A group of 4 arrives.
One person does not have ID but the others do.
The group says:

“Come on, we are all together, just let them in.”

They begin to get louder and frustrated.

Peer pressure is being used to influence your decision.

Making one exception leads to inconsistency and risk.

“I understand, but I still need valid ID for entry. I can’t make exceptions.”

A customer is refused entry due to no ID.
They respond:

“This is ridiculous, I’m clearly over 18.”

They raise their voice and step closer to you.

The situation is escalating verbally and could become confrontational.

Your behaviour can either calm or escalate the situation.

“I understand your frustration, but I have to follow Challenge 25. Without ID I can’t allow entry.”