Lesson 7.4: Emergency Procedures
Responding to emergencies
Emergencies can occur without warning. You must be prepared to respond calmly, professionally, and in accordance with site procedures and risk assessments.
Your priority in any emergency is the safety of people.
Familiarising yourself with emergency procedures
Before starting duties on site, you must familiarise yourself with:
• Fire evacuation routes
• Assembly points
• Emergency exits
• Alarm systems
• Site specific emergency instructions
This information will be contained within site documents, risk assessments, or venue briefings.
Fire emergencies
If you discover a fire:
• Raise the alarm immediately
• Inform venue management or fire marshals
• Assist with evacuation where safe to do so
• Direct people towards the nearest safe exit
• Do not put yourself at risk
You must never obstruct emergency exits or evacuation routes.
Other emergencies
Emergencies may include:
• Medical emergencies
• Violent incidents
• Structural or environmental hazards
• Evacuation due to external threats
In all cases you must:
• Follow site emergency procedures
• Contact emergency services where required
• Inform management as soon as possible
• Record the incident using C247 once safe
Your role during evacuation
During an evacuation you must:
• Remain calm and professional
• Encourage people to leave safely and promptly
• Follow instructions from venue management or emergency services
• Assist vulnerable individuals where safe to do so
Once evacuated, you must remain at the assembly point unless instructed otherwise.
After an emergency
After an emergency you must
• Report the incident to management
• Complete an incident report via C247
• Cooperate with any investigation
You must not provide statements to media or post information online.
Policy reference
Health and Safety Policy (P05)
• Page 16 to 18: Fire Safety and Other Emergencies
Employee Handbook (P04)
• Page 20: Emergency Evacuation Procedures
Lesson confirmation
By completing this lesson, you confirm that you understand emergency procedures and agree to follow site instructions, risk assessments, and company policies during emergency situations.